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Standard TXO warranty
All secondary market equipment sold by TXO comes with a standard one year TXO warranty.*
All parts are of known equipment provenance and we work to supply the most reliable, electronically functioning product available. All our products are screened and re-packed in new, unbranded ESD packaging, ensuring they reach you in the best possible condition. Our quality control processes mean that the return rate on the products we supply is less than 1%.
In addition to the standard warranty, we can work within your supply chain to pre-agreed service level agreements. We offer bespoke test facilities in our purpose built 5,000 sq. ft. / 500 m² testing laboratory. All testing is performed in line with the original equipment manufacturer’s specification, in a simulated live traffic environment.
- TXO offers a warranty period of 90 Days (or as individually agreed between TXO and the customer) for products sold through a reseller channel or third party. If no warranty period is specified, the products are sold “as is”.
- TXO offers a warranty period of 90 Days for products sold through an ecommerce channel.
- TXO does not honour the OEM warranty on its products. We will replace any defective unit, and when not available TXO will refund the price of the defective part.
- With respect to reconditioned products, reasonable wear and tear due to prior use of the product shall not be considered a defect providing such products perform to OEM specifications on the date such products were originally manufactured.
- With respect to products that have not been previously used, TXO will make reasonable efforts to offer extended warranties.
- Any software issues eliminating the functionality of any of our components to its intended use are not covered by our warranty.
- The warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance. Also, the warranty will not apply to cosmetic or incidental damages.
Optical transceiver warranty
Our own TXO branded optical transceiver products (optical transceivers, cables and accessories) come with a comprehensive 3 year replacement warranty. In the unlikely event of failure, we will ship a replacement part at no cost to you – minimising any service interruption. Here you can view our optical transceiver warranty statement.