Telecom Spare Parts Management Services (SPMS)
Here at TXO, we have a deep knowledge of the needs of the telecom operator, which means that we can provide a more specialist, bespoke and intelligent approach. Ensure optimal uptime, reduce costs and enhance operational efficiency with our SPMS expertise. Our internal warehouse management systems enable us to simplify huge volumes of data making it easy for us to manage stock levels, dispatch the exact parts you need to precisely where you need them, all within a few clicks of a button.
What makes TXO different?
Operators of critical national infrastructure need to be able to access a spare part to remedy a fault at any time of day or night. For this reason, our customer service operations desk is available to clients on a 24/7 basis. In addition to this, basic storage and good in / goods out is type service is unlikely to meet the customers’ requirement. This is because the operator will likely require a so-called “last mile” service. This means that not only can the required spare part be located on the system, picked and packed but it should also be delivered to the place of installation at short notice at the right time.
There are other reasons too. Not all companies in this space have the right sort of warehouse management systems that can record part code, hardware revision description, firmware as well as configuration details and so on. We do. Likewise, the generalist companies lack product knowledge which can make all the difference – for example, simple things like the difference between multi-mode and single mode fibre or LC or SC connector. Here at TXO, we can handle not just the hardware needed but also the IRM (installation related materials) which is associated with a particular works order.
A specialist company such as ours understands that telecoms equipment is high value, has to be packed and handled correctly, and is time-critical due to the value of services running over the network. Our dedicated and end to end approach means that we are chosen by telecom professionals globally to ensure seamless and efficient supply chain operations.
Through close partnerships and APIs with customer inventory management systems, TXO can identify gaps in supply and dimension equipment the equipment needed to ensure that our customers have the right parts, in the right location and on-time, supporting network resilience.
Very often the operator will require other services as part of a package such as staging and configuration services or even repair. Once again, the generalist providers are not always best placed to provide such services because sound engineering capability is called for. In addition, security clearance and appropriate clean room environment is also needed which is something only the specialists such as TXO are able to provide. This means that the product can be delivered to the place of installation already having been fitted inside the cabinet with cabling and software configuration already applied. The benefit of this is a greatly reduced time to deploy the equipment.
We love building a detailed picture of our customers’ global networks. Through our telecom network knowledge, our key strategic locations, our stock availability and impressively-low repair failure rates, TXO is able to provision spare parts according to our customers’ requirements
Enabling the circular economy
Spare Parts Management Services is just one element of our circle of value for how we are enabling the circular economy, by maximising environmental and financial benefits, to extend the lifecycle of telecom networks globally.
