Our huge inventory of multi-vendor telecom equipment is in stock & ready to ship

We aim to make the delivery of your telecom network products as easy as we can so that you can get your telecom network up to speed with as little hassle as possible. For answers to the most frequently asked questions about our delivery process, please read the following information.

Where & when do you deliver?

Deliveries are made by appointed carriers depending on the destination and the product. Deliveries are normally made Monday to Friday, excluding bank and national holidays. We are highly experienced in fulfilling orders for our customers all over the world. To find the delivery information for your country/region, please see below.

For standard deliveries (under 40kg):

CountryDelivery times*
UK1 – 3 business days
EU2 – 4 business days
USA4 – 5 business days
All other countriesAvailable on request

For heavier deliveries (over 40kg):

CountryDelivery times*
UK1 – 5 business days
EU5 –10 business days
USA≤ 5 business days (priority) or ≤ 10 business days (economy)
All other countriesAvailable on request

*Delivery times for all other countries are available on request, as they differ on a case-by-case basis. Next-day delivery and time-slot delivery may be available upon request, but these services are subject to the delivery address and will usually incur a charge. Please bear in mind that any local holidays may affect delivery times. Please contact us for more information about international delivery.

When will my order ship?

When and where possible, we will dispatch orders immediately on receipt of a purchase order. To qualify for same-day dispatch, your order must be processed by us before 15:00 GMT Monday-Friday, excluding bank and national holidays.

Can I track my order?

Yes, whenever possible we’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. Our typical courier service will be provided by FedEx, DHL or UPS.

Is it possible to use my own shipping account?

Sure, no problem. If you want to use your own shipping account details just let us know when placing your order.

What does it mean when a part is on backorder?

With close to 1 million parts in stock, you can count on us to hold one of the world’s largest and most complete inventories of fixed-line and mobile telecom infrastructure. However, occasionally demand for certain products can regrettably lead to them being temporarily ‘out of stock’. If you still want these items and don’t mind waiting, we are happy to accept orders and dispatch them once stock becomes available.

If you place an order that has one or more items on backorder you can choose whether to have all items dispatched together or to receive the items currently in stock as soon as possible. The backorder preference options are as follows:

  • Backorder allowed

We will dispatch in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be dispatched as they become available. Therefore, your order may arrive in single or multiple deliveries.

  • Deliver order complete

If any items in your order are out of stock, we can hold your entire order until all items become available. Your order will then arrive in one delivery.

What type of packaging and labelling is used?

All our products are re-packed in new, unbranded ESD packaging to ensure that your order arrives in the best possible condition. Telecom equipment will always be labelled appropriately to ensure that handlers are aware of the fragility of the contents. For added safety, appropriate impact-absorbing materials will be used to provide protection to the products when in transit.

Can I have customised packaging and labels?

Yes, we’re able to repackage to customer specification and label with customer part numbers, order numbers or other information as requested. Just let us know what you need and we’ll always do our best to help.

Still got questions? Drop our team a line!

If you have any further questions about your delivery with TXO, please don’t hesitate to contact us.