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Privacy policy

Discover how TXO collects, uses, and protects your personal data in accordance with privacy laws, including GDPR, CCPA, and LGPD, ensuring transparency and security for all users.

Global website privacy policy

This privacy policy aims to give you information on how TXO Systems Ltd collects and processes your personal data through your use of this website (www.txo.com), including any data you may provide when signing up for our newsletter or purchasing a product or service.

This privacy policy is issued on behalf of TXO Systems Ltd, so when we mention “we”, “us” or “our” in this privacy policy, we are referring to TXO Systems Ltd. We are responsible for processing your data, and we act as the data controller (as defined under the UK GDPR) for this website.

TXO is committed to maintaining the trust and confidence of its customers and visitors to our websites. We want you to know that TXO does not sell, rent, or trade email lists with other companies for marketing purposes. In this privacy policy, we provide detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure. If there’s anything you’d like to discuss, please get in touch with us via our contact page.

Additional compliance with GDPR, CCPA, and LGPD

TXO is committed to compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Brazil’s General Personal Data Protection Law (LGPD). In addition to the rights provided under the UK GDPR, individuals in the EU, California, and Brazil have specific rights regarding their personal information.

Rights under the GDPR (General Data Protection Regulation)

If you are a resident of the European Union or the UK, you have the following rights:

  • Right to access: You have the right to request access to your personal data and obtain information about how it is processed.
  • Right to rectification: You can request corrections to inaccurate or incomplete personal data.
  • Right to erasure: You may request that we delete your personal data under certain circumstances.
  • Right to restrict processing: You can request the restriction of processing of your data under certain conditions.
  • Right to data portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
  • Right to object: You can object to the processing of your personal data for direct marketing or certain other purposes.
  • Right not to be subject to automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling.

Rights under the CCPA (California Consumer Privacy Act)

If you are a California resident, you have the following rights:

  • Right to know: You may request details about the personal information we collect, including the categories of data collected, sources, purposes for collection, and third parties with whom the data is shared.
  • Right to delete: You can request the deletion of your personal information, subject to exceptions, such as compliance with legal obligations.
  • Right to opt-out: You have the right to opt out of the sale or sharing of your personal information. TXO does not sell personal data; however, if we ever change this policy, we will provide a mechanism for you to opt out.
  • Right to non-discrimination: Exercising your privacy rights will not result in discriminatory treatment, including denial of goods or services, different pricing, or reduced service levels.
  • Right to correct: You can request that we correct any inaccurate personal information held by us.
  • Right to limit the use of sensitive personal information: You can limit the use and disclosure of sensitive personal information for specific purposes.

Rights under the LGPD (Lei Geral de Proteção de Dados Pessoais)

If you are a resident of Brazil, you have the following rights:

  • Confirmation of data processing: You have the right to confirm whether we process your personal data.
  • Access to data: You may request access to the personal data we hold about you.
  • Correction of inaccurate data: You can request corrections to incomplete, inaccurate, or outdated personal data.
  • Anonymisation or deletion: You have the right to request anonymisation, blocking, or deletion of unnecessary or excessive data.
  • Portability: You may request the transfer of your data to another service provider.
  • Revocation of consent: If processing is based on consent, you can revoke your consent at any time.
  • Objection to processing: You have the right to object to data processing that does not comply with LGPD.

How to exercise your rights (GDPR, CCPA & LGPD requests)

If you wish to exercise any of these rights, you can submit a request by:

  • Email: [email protected]
  • Postal mail: TXO Systems Ltd, Attn: Marketing/Privacy, Unit 3, Newhouse Farm Industrial Estate, Chepstow, NP16 6UP, UK.

We will respond to all verified consumer requests within the timeframes specified under applicable laws (usually 30 days under GDPR and 45 days under the CCPA and LGPD). We may require additional verification to confirm your identity before processing your request.

Information collection and processing

TXO collects and processes personal data to provide services, fulfil contracts, improve user experience, and comply with legal obligations. The categories of personal data we collect include:

  • Identity data (e.g., name, title, username)
  • Contact data (e.g., email, phone, address)
  • Profile data (e.g., login credentials, purchase history)
  • Technical data (e.g., IP address, browser details)
  • Usage data (e.g., website interactions, preferences)
  • Marketing and communications data (e.g., preferences for receiving marketing materials)

TXO does not collect special categories of personal data as defined under GDPR or LGPD, nor do we collect information on criminal convictions and offences.

Information sharing

We may share your personal information with third-party service providers for purposes such as:

  • Order processing and fulfilment
  • Customer support
  • Website analytics
  • Marketing communications

All third-party service providers are required to maintain the confidentiality of your personal information and use it only for the purposes specified.

Data transfers and security

TXO may transfer personal data to other entities within its corporate group, including locations in the UK, Europe, the US, Brazil, and Australia. We ensure that data transfers comply with relevant privacy laws, including:

  • Adequate protection measures for international transfers
  • Encryption protocols (e.g., SSL) for secure data transmission
  • Access controls to prevent unauthorised data access

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations.

Contact information and complaints

For any questions regarding this policy or your data protection rights, please contact:

  • Email: [email protected]
  • Mailing address: TXO Systems Ltd, Attn: Marketing/Privacy, Unit 3, Newhouse Farm Industrial Estate, Chepstow, NP16 6UP, UK.

If you are not satisfied with how we handle your data, you have the right to file a complaint with the UK Information Commissioner’s Office (ICO) or the relevant authority in your country.

TXO reserves the right to update this policy periodically. Please check this page for the latest version.

Last updated: March 2025