We are proud to showcase our success in transforming the repair process for the Alcatel ISAM 7300/7330 platform on behalf of a major telecom company, headquartered in the UK. Our efforts have not only resulted in significant operational and capital expenditure savings for the client (far above those offered by the OEM), but we’ve also elevated our repair service to exceptional standards, supported by top-tier communication. Take a detailed look at how our commitment translated into success.
Requirement
The client faced challenges in maintaining their Alcatel ISAM 7300/7330 FTTN network, particularly the NALT-C and NPOT-A components. The existing repair support from the original equipment manufacturer (OEM) proved costly, prompting the client to seek alternatives to challenge and compare costs for a similar service, marking a strategic Opex/Capex saving initiative.
Solution
Unlike previous engagements, where TXO handled repairs on a smaller scale for its clients, this case demanded a more comprehensive approach involving full platform installation and complex voice software setup. We worked closely with the client’s engineering team, conducting extensive meetings to ensure a successful integration of the platform. This joint effort extended to our tech and software teams, crafting a bespoke test procedure aligned with the client’s standards. Here are some more details on what went into it.
- Pre-agreement phase
During the preliminary stages of installation and set-up, we established a comprehensive repair price book for all of the units in the Alcatel ISAM 7300/7330 platform, laying the essential groundwork for cost-effective maintenance. This extended to an agreement on an annual minimum repair quantity, providing a transparent and steadfast commitment that directly addressed the client’s concerns surrounding operational costs. Another key aspect of our successful partnership was establishing clear performance standards and expectations in the form of Service Level Agreements (SLAs). To further streamline the repair process we extended our planning arrangements to cover all of the wider aspects of the service including, but not limited to, logistics planning, packaging, shipping, buffer stock and storage procedures. Working closely with the client and their legal team, we created a new contract that reflected the growing and strengthened partnership, adding to a smooth and efficient repair process.
- Post-agreement phase
As the partnership progressed into the post-agreement phase, we formed a dedicated repair operations team available daily on Microsoft Teams. This team provided real-time updates during the critical installation and testing phases and played a crucial role in facilitating the seamless setup of the voice emulator software, a pivotal component in the repair process.
- Repair phase
We provided ongoing support during the repair phase, and added more engineers to our team as needed, making sure challenges were dealt with quickly and contributing to the project’s success. Our regular catch-up meetings with the client were crucial for clear communication, ensuring a smooth transition and promptly resolving any emerging issues. This included sharing daily work-in-progress (WIP) reports, and a monthly report with details about individual faults and how our engineers had repaired the units. To avoid no-fault-found (NFF) items coming back into stock twice for repairs, we introduced a red light system, thereby improving the overall repair rate and avoiding the risk of double repair.
David Evans, Head of Asset Recovery & Services at TXO said:
“Working on this project has been a defining moment for us. Our expertise in repairs of the Alcatel ISAM 7300/7330 platform really shone through, leading to significant savings and operational improvements for our client. This collaboration goes beyond a traditional client-provider relationship; it’s a partnership built on mutual trust, shared goals and a commitment to excellence. We’re excited about the future and the continued positive impact our work will have on our client’s operations.”
Results
In the first year, 3,500 units were received and processed for the Alcatel ISAM 7300/7330 platform. Our team provided flexible and supportive services, ensuring the client’s needs were met. We also provided a safety net by securing a copy of the test bed at our facility. Our expertise in supplying high-quality refurbished equipment has enhanced the client’s efficiency.
More information
As an expert telecom network repair partner, we are committed to delivering cost-effective solutions, ensuring seamless service and prioritising specific client needs. Our team brings a wealth of experience and dedication, ready to collaborate on maintaining the highest standards for your telecom network. This case study is not just about cost savings and efficiency; it’s a testament to outstanding teamwork, adaptability, and our commitment to ensuring client satisfaction. For more information on partnering with a leader in telecom network repair and maintenance, please contact us. We are here to provide expert solutions tailored to your unique requirements, ensuring the longevity and reliability of your telecom network.