Ensuring your telecom and data centre infrastructure operates at peak performance is critical.
Our comprehensive support and maintenance services are designed to enhance network reliability, minimise downtime, and keep your business running smoothly. Whether you require proactive maintenance, rapid fault response, or remote hands assistance, our expert team is here to help.
Remote hands: cost-effective on-site support
Telecom equipment is often deployed in hard-to-reach locations, making it expensive and time-consuming to send your own personnel for routine tasks. Our remote hands service provides skilled engineers to assist with equipment maintenance, decommissioning, and physical uplifts—freeing up your team to focus on strategic priorities.
Key benefits:
- Increased manpower for technical tasks
- More time for core operations
- Enhanced productivity
- Service coverage across the UK, Europe, US, and Brazil
- Option to integrate with asset recovery for revenue generation
Secure data wiping and destruction
Data security is a growing concern, and improper disposal of sensitive information can lead to costly breaches. We provide certified data erasure and destruction solutions, ensuring complete compliance and security for your business.
Our services include:
- On-site data erasure: Secure erasure at your location, eliminating chain of custody concerns.
- Off-site data erasure: Secure collection, transport, and permanent data deletion in controlled environments.
- Hard drive destruction: Physical shredding of hard drives into 20mm fractions, making data recovery impossible.
All services are accompanied by internationally recognised certificates of destruction for complete peace of mind.
Staging and configuration: streamline your deployments
When planning a network deployment, outsourcing telecom equipment staging and configuration can help reduce downtime and increase efficiency. Our comprehensive service includes:
- Cabinet builds and structured cabling
- Shelf installation and power setup
- Application of firmware and device configuration
- Pre-deployment fault detection
We ensure your equipment arrives fully tested and ready for seamless installation, helping you avoid unexpected delays.
Tailored maintenance plans for every network
No two networks are alike, which is why we offer bespoke support and maintenance solutions tailored to your specific requirements. Whether you need scheduled servicing, urgent fault resolution, or long-term strategic planning, our team is ready to assist.
Our core maintenance services include:
- 24/7 network monitoring and fault detection
- Rapid response for emergency repairs
- Integrated logistics for seamless parts management
- Expert engineering teams vetted to industry-leading security standards
- Customised service plans aligned to your business needs
Proactive maintenance – prevent issues before they happen
Our proactive maintenance strategy is designed to identify and address potential issues before they lead to failures or outages. By continuously monitoring and assessing your network, we help extend the lifespan of your equipment, optimise performance, and minimise costly downtime.
Our proactive services include:
- Regular network assessments: Identifying weak points before they become failures.
- Preventative maintenance scheduling: Reducing risks through planned interventions.
- Spare parts management: Ensuring critical components are readily available.
By staying ahead of potential failures, proactive maintenance helps you avoid unexpected disruptions and ensures long-term network stability.
Additional support services include:
- Preventative maintenance scheduling
- Site access coordination
- Global service desk and first-line maintenance
- Spare parts management
Reactive maintenance – rapid response when you need it
Despite the best preventative measures, unforeseen issues can still arise. Our reactive maintenance services provide rapid, expert intervention to resolve faults quickly and restore normal operations with minimal disruption.
We offer:
- Second- and third-line support: Skilled engineers ready to troubleshoot and resolve complex issues.
- Remote diagnostics and repairs: Minimising downtime and reducing the need for on-site visits.
- Emergency on-site support: Deploying field engineers when physical intervention is required.
A trusted partner in telecoms and data centre support
Our experienced engineers and certified processes ensure the highest levels of service delivery. We work closely with you to maintain best-practice standards, offering a partnership built on reliability, expertise, and security.
All support services follow ITIL-compliant processes, ensuring seamless integration with your existing operations. Our services are already trusted by UK critical national infrastructure operators, including electricity and water utilities, the MoD, NATS, and offshore wind, oil, and gas platform operators.