Telecom network maintenance & support services
Here at TXO, we love supporting our customers’ telecom network maintenance needs 24 hours a day, 7 days a week. This is all possible thanks to our expert team of in-house engineers, NOC (network operations centre) personnel, warehouse operations team and customer service desk heroes who work around the clock to ensure you have reliable technical maintenance and support services at hand.
Our flexible approach can be tailored to suit your needs. We offer both scheduled (planned) maintenance services as well as responding to network faults as they arise. Of course, many cases of network outage are avoidable with the right planning and maintenance regime in place.
- Our customer service desk operates using a ticketing system based on ITIL principles (IT infrastructure library)
- We run a 24×7 warehouse operation which means that required spare parts are always available when required
- Our team of in-house engineers has a wide range of specialist multi-vendor knowledge across microwave radio, IP and optical domains
- We offer proven expertise, including 3rd line support services*, to clients in the critical comms, utility, oil, gas and renewable energy sectors
*Third line support in this context refers to the person with a deep knowledge of the network element in question who is capable of resolving an issue either remotely by logging in to the device or on site within the required SLA (service level agreement).
Maintenance service detail
Many organisations and telecom operators are moving towards non-OEM (Original Equipment Manufacturer) support for reasons of greater flexibility and lower cost. TXO offers a huge advantage here due to the availability of multi-vendor spare parts not available from the manufacturer as well as in-house logistics and repair capability.
We recognise that efficiently and effectively resolving mission critical system faults and failures within client networks is essential to business success. We operate a range of demanding customer service level agreements (SLA) with attendance and fault fix time to ensure we maximise network availability for our customers.
Our experienced field maintenance team has the proven capability to support and maintain your critically important telecommunications network. Our field engineers are experienced in a range of technology types including microwave radio, VHF and UHF, and IP as well as SCADA (supervisory control and data acquisition) systems used in utility and railway settings.
Many of our maintenance engineers are also off-shore specialists with additional training including rope access (IRATA), basic offshore safety and offshore escape safety systems.
Our network maintenance capability is fully supported by our integrated logistics services which include spare parts logistics, forward stock locations, stock management and inventory profiling, providing a complete solution.
To talk to us about any of our telecom network maintenance and support services, don’t hesitate to get in touch.